Common plumbing questions on hot water heaters are answered here. If you still have questions about your hot water heater, call Mr. Waterheater.

Do I need a new hot water heater?

If your hot water heater is over six years old and no longer provides you with hot water or there is a telltale puddle on the floor, it is time to replace your hot water heater.

What factors should be considered in deciding to replace a water heater?

The age of your existing hot water heater is important, along with the climate, amount of hot water you use, and how hard your water is. The average lifespan of a residential hot water heater is between 6 & 10 years but can be reduced through lack of maintenance and heavy use. Another factor to consider is the location of the water heater in your home. All hot water heaters will eventually leak, and leaking hot water heaters can make quite a mess!

Is there anything I should do before calling for service?

Be prepared to answer basic questions, like the type of hot water heater you have (gas, electric, etc), where the hot water heater is located (garage, basement, closet, etc), and the model and serial number of your existing hot water heater. Learn More. We can determine the age of the hot water heater by decoding the serial number. We can also decode the model number to determine the size of your existing water heater and allow us to suggest the proper replacement.

What has changed with water heaters since mine has been installed before 2003?

Effective July 1, 2003, residential gas hot water heaters had to meet a new American National Standards Institute (ANSI) standard so it will not ignite flammable vapors caused by spilled gasoline or other flammable liquid outside of the unit. The new standard does not require you to replace your existing hot water heater but all new hot water heaters must meet the new standard. In addition, the newer hot water heaters are safer and more efficient.

Why is my relief valve leaking?

A relief valve usually leaks because of high water pressure or high temperature. The relief valve is designed to open when the pressure reaches above 150 psi, or the temperature of the water exceeds 210 degrees Fahrenheit. The following are the two causes of high pressure:

  1. Pressure regulator is bad or you are in need of a Pressure Regulator. 
  2. You have a thermal expansion problem.

What is a self-cleaning hot water heater?

The dip tube is what takes the cold water to the bottom of the tank. In self-cleaning models, the dip tube is equipped with a fitting at the bottom that causes a spiraling effect on the incoming water. This dislodges the sediment off the bottom of the tank and lifts it up and out through the hot side. This will increase the tank’s efficiency and help the tank’s glass lining last longer.

How are FHR and Therms used to compare the efficiency of hot water heaters?

The first hour rating (FHR) tells you the number of gallons per hour of hot water. Therms are related to the gas consumption of a hot water heater. When you’re shopping for a hot water heater, compare the energy factor on the Energy Guide label. FHR and Therms are not sufficient to calculate the energy factor. Also remember to compare hot water heaters of equal capacity and FHR.

What are tankless hot water heaters and are they more energy efficient?

On-demand tankless (or instantaneous) hot water heaters eliminate the storage tank by heating water directly when there is a call for hot water. These units are growing in popularity in the U.S. The energy consumption of these units is generally lower since standby losses from the storage hot water tank are eliminated. On-demand hot water heaters have three significant drawbacks:

  • Large simultaneous uses (two showers and the clothes washer, for example) may challenge their capacity, particularly in winter when the inlet water is coldest. Water will not heat unless you have a flow rate of about ½ gallon per minute at a fixture (shower head, faucets etc.).
  • Retrofit installation can be very expensive. See tankless disadvantages
  • Finally, because the efficiency tests were not developed with these designs being considered, it is not known if the energy factor or "EF" accurately estimates energy consumption.

Can I install my own hot water heater?

Water heaters should be installed by a plumber or someone with plumbing and heating experience. The Do-It-Yourself person may be able to handle many small household jobs, but the installation of a hot water heater could create a dangerous situation if performed incorrectly. There are many local codes and safety requirements that pertain to hot water heater installation and operation; without understanding these requirements you could be breaking the law as well as endangering yourself and your family.

Do you provide financing?

Mr. Waterheater accepts cash, checks, major credit cards.

Can you dispose of my old water heater?

Yes (normally for a nominal fee)

In severe cold weather it seems like our hot water in never hot enough. Is this a common problem?

In the winter, incoming water temperature is much colder, which causes the remaining hot water in the tank to dilute much faster (the cold water coming in is what pushes the hot out to your shower). You may also have sediment build-up in your tank reducing the performance of your hot water heater.

Is it advisable to install an expansion tank in addition to replacing my hot water heater?

In some parts of the country the plumbing code requires expansion tanks. When the water gets heated it expands and that extra volume has to go someplace. Without an expansion tank the pressure could rise to a dangerous level in a closed system. Exploding hot water heaters are not unheard off. Be aware of any changes made to your water meter by your water company or a plumber that may have created a “closed” water system in your home.

How does an expansion tank work?

An expansion tank absorbs expanded water due to excess pressure from water heating.