Privacy Policy

Introduction

Mr. Waterheater Enterprises, Inc. (“Mr. Waterheater”, or “we”, “our”, “us”) is committed to protecting your (“you”, “customer”) privacy.  This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our company, use our services, or visit our website.  

Our General Privacy Stance

We collect information in order to better serve our customers. We do not sell any of our customer information, and we do not permit anyone doing business on our behalf to sell or use our customer information in any way other than to better serve our customers with products, services and/or interactions with Mr. Waterheater.

Information We Collect and How We Use It

• We store and process personal information to process and fulfill orders, to provide locally relevant information, to assist with our promotional and recruitment efforts, to respond to inquiries, and to provide other services through the Site.  We may also send you information and marketing materials we believe will be of interest to you.
• When you navigate and interact with our website, some information is automatically collected by cookies and similar technologies.  Not all information collected may be personal information, and some cookies are necessary to operationalize or maintain the website.  We use common tracker and analytical tools to collect general web page tracking and usage information.  Information collected may include tracking the pages visited, IP addresses, and where online users originated.  These tools and technologies are applicable to both our online and mobile website.  Google Analytics is one such tool that we utilize.  We refer you to their privacy policy, terms and services for additional information. 
• We collect personal information directly from you:
  • On our website’s Contact Page.  This information includes name, email address, zip code, phone number, and any other information, such as water heater information, that the customer provides to us via the website.
  • If you share information with us on social media.
  • If you share information with us at any public or private events or programs, including, but not limited to, fundraisers, promotional events, community events, contests or surveys.
  • That you share with us over the phone, through email or text.
• If you share credit card information for a purchase, that information is used by a third party processor to fulfill the transaction.  At this time, TSYS is the credit card processor; we suggest you refer to the TSYS privacy policy for additional information. 
• If you sign up for or use financing, your information is sent to and used by a third party.   

Why We Use Your Personal Information

• To improve and understand the usage of the website.  The web hosting and website tracking and usage information is used for statistical purposes to understand how our website is being used, what pages are being visited, where the web users are spending the most time, and where (geographically) our web users are located.  The web tracking and usage information is used to improve our website and/or the customer’s online experience. 
• To fulfill any contact requests you make on the website. When you inquire about our products and/or services, we use the information you provide to contact you.  This may include providing the customer with a quote and/or scheduling service. 
• For marketing and/or analytical purposes.  The information that you provide to us via social media, events or programs may be used for marketing purposes.  It may be shared with persons for the sole purpose of acting on our behalf to send information about new products and/or services, or updates to existing products and/or services.   
• To comply with legal obligations.  Your personal information, including name, address, phone number and equipment (water heater information) will be shared with local governing bodies as required.  An example is filing for permits.  In addition, your information may be shared with a manufacturer(s) as necessary for product warranty purposes.  

Information Sharing and Disclosure

We may share your information with: 

• Franchisees
• Service providers
• Affiliates, business partners or other companies.  An example would be a referral to a company who provides products and/or services that we do not offer, such as HVAC, restoration and/or chimney services.
• Legal and regulatory authorities
• Texting opt-in information is not shared with any third parties. 

We do not sell your personal information to third parties. 

How Long Do We Keep the Information We Collect?

We will retain your personal information in accordance with our continuing need to service this relationship and/or to improve our Site or our overall business.  To ensure continuity and excellence in service, we keep a service history for each customer.  

Your Data Privacy Rights 

You may opt out of any future contacts from us at any time.  You also have the right to: 

• Access your personal information, and 
• Request corrections to your data.

You can exercise these rights by contacting us by phone. 

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. 

Consent and Agreement

By using our website, contacting us online or in person, and/or scheduling any service with us, you indicate your agreement to be bound by our privacy policy. 

Changes to This Privacy Policy

We may update this Privacy Policy periodically.  The latest version will be posted on our website with the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: 

Mr. Waterheater Enterprises, Inc. (Corporate Office)

144 Dexter Drive

Monroeville, PA  15146

(412) 823-6000